Tracking our key performance indicators and continuously reassessing our benchmarks to account for steady progress are the main activities involved in our KPI system. The functions are to quickly identify any deviations from the norm or any cyclical or long term trends. Department Chiefs of customer service, R&D, rubber compounding, metal treatment and all product divisions undertake KPI training so as to create the link between recording figures and reaching goals.
From our customers’ viewpoint, identifying the correct KPIs in our manufacturing process and tracking them, means identifying and rectifying any deviations from optimal efficiency levels within a very short timeframe. This keeps our lead times short, defects to a minimum and our costs down.
Managers and department chiefs are trained under the KPI initiative to benchmark accurately, identify and determine cause for the occurrences of deviations and to remedy deviations from the causal point.